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Terms Of Service

 

At this page, you can read about:

 

1- Terms of Service for Memberships, Trial Classes, and Events

2-Terms of service when buying a pair of Shoes

 

 

Contact Information:

La Perla Experience

Diget 14, 4600 Køge

info@laperlaexperience.com

CVR: 39846241

+4530586100

 

 

1- Terms of Service for Memberships, Trial Classes and Events

Memberships:

Registrations for all classes, workshops and events at La Perla Experience is personal, and cannot be shared or taken over by others. It is your own responsibility to make sure that the information and Personal Data you provide us at the sign up is correct.

Even when buying a Premium Membership, partner work class required previous bookings so that we have the same amount of followers and leaders.

The amount on the purchased Membership Plan will be deducted on the first day of each month from your credit card via Your pay. In case you want to request a membership plan cancelation, please send an email to: Info@laperlaexperience.com and provide the membership cancelation before next month start. Please be aware cancellations can only be requested by mail, not SMS, via messenger or other alternative communication forms.

The refund does not apply if you cancel your membership in the middle of a paid/renewal period (after the 24th of each month)
In case you want to purchase a Student Membership, you need to show an ID that credits you are a student on the first class day to your teachers. Otherwise, you will not be allowed to attend the class. La Perla Experience reserves the right to cancel your membership and return all the money, unless you decide to buy a none student membership. That is in case you are not having your student ID with you.

Trial Classes are not for free. We consider it is fair to give the same treatment to all our members. We don’t think is fair that some can participate for free when others pay for the service we offer. If you want to assist to a free class then you will be welcome at a drop-in class. Drop-in classes are for free for all participants and planed by the studio on specific dates only.

 

Tickets Policy for events (Workshops, parties among others)

If you want to cancel your ticket, please send an email to info@laperlaexperience.com. Please be aware cancelations can only be requested by mail, not SMS, via messenger or other alternative communication forms.

You will be refunded 100% of your ticket if La Perla Experience cancels your event. In case of Force Major, La Perla Experience reserves the right to re-schedule the event. In case you are not able to assist to the re-scheduled event, we will refund 50% of the full amount if you request to cancel your ticket anyways.

You can also cancel your tickets until one month before the event starts. After that, tickets are non-refundable. La Perla Experience reserved the right to do some changes to the cancelation policy on specific events. This specific Terms and Conditions will always be described on the product you are to book and before you proceed to the payment.

 

Payment:

At La Perla Experience you can pay with the following form of payment: Visa, VisaDankort, Visa Debit, Visa Electron, Mastercard, Mastercard Debit, Maestro and Maestro via YourPay. We do not take card fees. The amount will get redraw only after you place your order. In case you purchase at the studio, then you can also pay via Mobil pay.

 

Medias:

Pictures and videos taken by the La Perla Experience IVS’ crew during classes, workshops and events will be used later on for commercial purposes. If you do not wish to be in the videos or pictures, please let us know when you sign up for an event or via mail: via mail: Info@laperlaexperience.com If we do not receive a notification from you telling us otherwise, we will assume that this is an acknowledgment/acceptance.

The fact that you issue the payment for one of our services will be considered as an acceptance to the above-mentioned terms.

We suggest you navigate our website, Facebook page or Instagram profile to get an idea of our promotional videos and pictures. We want you to look because you will also be part of La Perla Experience image. Remember you will be part of our Community.

The material resulting from the events (pictures and videos) is property of La Perla Experience IVS even though you may appear on it. A selection of both pictures and videos will be published in terms decided by La Perla Experience crew, as a part of the communication strategy. We will treat the material with extreme responsibility and discretion. Only those images with the best quality will be selected. Only after making an accurate edition, the public will have access to them.

Please be advised that, by participating in our activities, you give permission to the La Perla Experience crew to use audio-visual material of you. If a third party records during events, trial classes, dance lessons, or any other activities is not La Perla Experience’s responsibility to take any action on it in case you des-agree with your appearance and your image is being public. We are responsible to deal with the audio-visual material produced by La Perla Experience only.

 

Facebook Groups:

Our groups on Facebook are meant to be for informational and promotional purposes. Please be advised that the Facebook pages are mainly for informational purposes; posting private pictures and videos in some cases only; as well as getting in touch with other members for meeting and gathering. We want to create a positive and familiar atmosphere at the different groups. An incorrect tone will not be acceptable and members can be expulsed after giving a warning. Any important questions or status shall be addressed (PRIVATELY) to our e-mail: info@laperlaexperience.com or directly to the teachers, trip coordinators or events staff in the moment you may encounter something you may be uncomfortable with.

Please be advised that some of our groups may be closed groups. So only those participants to a specific event, or trip, or class assisting will have access to it. We reserve the right to announce when a member no longer will have access to the group. In this way, you will have the time to save/ download the pictures/videos we have uploaded. In case you wish to delete any of your postings, you are welcome to do so.

 

2-Terms of service when buying a pair of Shoes

Delivery and Returns 

At the moment, you can pick up your purchase at La Perla Dance Studio for free at Gymnasievej 21, 4600 Køge. In case you would like to get delivered your item to your private address, we will be happy to assist you with it. Please be aware we will charge you only for what the post office or a parcel box house request for this service. La Perla Dance Studio will not charge you extra for this assistance.

In case you would like to cancel your order and return it, returns costs to Spain, are held by the customer and it is the customer who is in charge if any damage occurs during transportation of the item.

To process the return, please send an email to info@laperlaexperience.com, with the order number in the subject line. You have up to 14 days to return your product and request a refund. Please be aware this 14 days period starts from the received date.

The item must be returned unused and in the same condition as it was received. As it is important the item in it’s original packaging is intact. If the goods have lost value, and because you have used it in a different way, what is needed for the mainland’s art, properties and the way it works ends, you can only recover part of the purchase price. The amount you can get back depends on different trade values, and in some cases, it can mean when you can only recover the shipping costs. We recommend that you return the item in its original packaging.

Please send your item to the following address:

Good Step: Av. de Roma 12, Bjos.08015 Barcelona, Spain

 

Payment:

At La Perla Experience you can pay with the following means of payment: Visa, VisaDankort, Visa Debit, Visa Electron, Mastercard, Mastercard Debit, Maestro and Maestro via YourPay. We do not take card fees. The amount will get redraw only after you place your order. In case you purchase at the studio, then you can also pay via Mobil pay.

 

Refunds:

If you regret this purchase (Up to 14 days from the received date)  you will receive back the amount you paid us.

We will refund your payment without undue delay and under all independence within 14 days of the day we received your message that you wish to cancel the Agreement.

We will refund the money with the same payment method you used for the purchase unless, we have agreed otherwise.

If the item is bad conditions, we will deduct the amount you are liable for.

We can retain payment until we receive the item, unless you send us documentation to have it returned.

 

Product defect:

We strive to ensure that all products are of high quality and in good condition. If there is anything wrong with a product you have received from us, or if what you have received does not match your order, please contact us immediately at info@laperlaexperience.com

If this is a complaint, please send us a picture of the error and we will evaluate the error. After that, we will either replace the product with a new one or get the payment credited. Shipping costs associated with this purchase will be taken by us.

 

Reclamations: 

If you, as a consumer, want to complain about your purchase, contact info@laperlaexperience.com If we are unable to find a solution, you can file a complaint with:

Center for Complaints
House of Names
Toldboden 2
8800 Viborg

www.naevneneshus.dk

or at: http://ec.europa.eu/odr

 

__________________________

 

General Terms:

PRIVACY POLICY

We need the following information when you shop with us:

Name
Address
Phone number
Email address
Information about what you bought

We record and disclose the personal information that is needed to provide the item to you.

We use only third-party systems from Google to analyze how they visit our webshop. Personal data is registered with La Perla Experience and stored for five years, after which information is deleted.

We also cooperate with a number of other companies, such as Yourpay and Mobil pay. Companies process information solely on our behalf and may not use it for their own purposes.

You have the right to be told how the information is to be processed about you.
If you believe your data is inaccurate, you have the right to have them corrected. You can also request La Perla Experience to delete your personal data if you ask for it. These can be examples if your data is no longer calculated for the purpose for which we would use it. You may also contact us if you believe your personal data is being processed in violation of the law.

You can write to us at: info@laperlaexperience.com

The terms of trade were last updated on 2020/05/12

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